Question 1

Who is the best person to speak to about my care?

Accepted Answer

The best person to speak to about your care and needs in the first instance is the Home Manager. They can give you all the help and support that you need.

Question 2

Are staff available 24 hours a day?

Accepted Answer

Yes, the care staff and nurses are available 24 hour a day. If you live in our Residential services then a senior care assistant will be available 24 hours a day, along with other staff.

Question 3

I'd like to have my partner stay with me at times, is this, OK?

Accepted Answer

Absolutely, it’s OK for your partner to come stay. We can accommodate this where we can. Its important to say that your place in the home is for you and we want you to feel comfortable and secure. So if your partner wants to spend time with you that is fine with us.

Question 4

Can I choose the type of food that I like?

Accepted Answer

Yes, you can choose the food that you like to eat. We always ask what your likes and dislikes are and offer any special dietary requirements.

Question 5

Can I go out with my family?

Accepted Answer

Yes, you can go out with your family. Assuming that you are well enough and can manage an outing with help from family, we encourage this. We can help arrange this for you.

Question 6

Will I be able to have my hair cut?

Accepted Answer

Yes, you can get a haircut either from our visiting hairdresser or you might prefer to go out to a hairdresser/barber. We can help arrange this for you.

Question 7

Can I have a glass of wine when I wish to?

Accepted Answer

Lots of us like a little glass of wine, and assuming that your Doctor has not advised against this then of course you can. We sometimes have little gatherings where many Residents have a little tipple, or two.

Question 8

Are there any social events arranged

Accepted Answer

Yes, we have a programme of social activities, ranging from indoor games, singing and crafts for example, to outdoor trips, and garden events. We invite people into the home who are very talented and provide great entertainment. We are also always keen to know what your personal interests are so that we can help tailor our social programme to meet your needs.

Question 9

If I don't like your home after a while, what do I do?

Accepted Answer

Well, we hope that this would never happen and that we can help resolve any concerns that you have. However, if you feel unhappy and wish to leave the home to live elsewhere, we will respect your decision and help you do this along with your family and social worker. Your happiness is the most important thing.

Question 10

Are there any religious events held at the home?

Accepted Answer

Yes, we have different people who attend the home to provide religious and spiritual support and guidance. You may attend your own Church or place of worship if you like. We can help arrange that for you.

Question 11

I am very particular about my cleanliness and appearance, how often can I have a bath or shower?

Accepted Answer

We can help support you to shower or bathe as often as you wish. We understand the importance of helping you maintain your personal appearance and know that this is key to ensuring your dignity and self-respect is maintained.

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