Privacy Policy

Who we are

Electus Healthcare (“we”, “us”, “our”) is a specialist nursing and residential care provider based in Northern Ireland. For the purposes of UK data protection law, we are the data controller for personal information collected through this website.

If you have questions about this policy or how we handle your information, contact us at info@electushc.com or call 028 9071 7878.

What this policy covers

This policy applies to personal information we collect through electushealthcare.com and related pages, including enquiry forms, careers interest forms, and general website use.

It does not cover information collected in connection with care provision, employment, or other regulated activities that may be governed by separate notices and agreements. If you are a resident, family member, employee or applicant, additional privacy information may apply.

Information we collect

Contact and enquiry information: when you submit a form, we may collect your name, email address, telephone number, message content, and details about the home or service you are enquiring about. We may also record the type of enquiry (for example, a general enquiry, home enquiry, or request for a call).

Technical information: when you browse the site, our hosting and security providers may process technical data such as IP address, browser type, device type, and pages viewed. This helps us keep the website secure and working correctly.

Optional analytics: if Google Analytics is enabled on the website, aggregated usage information may be collected to help us understand how visitors use the site and improve content. Analytics is optional and is not required for the site to function.

Marketing attribution: if you arrive via a tracked link (for example, with UTM parameters or a Google Ads click identifier), we may store that attribution data with your enquiry so we can understand which campaigns are helpful.

How we use your information

We use personal information to respond to enquiries, arrange callbacks, provide brochures or information you request, and improve our website and communications.

We rely on the following lawful bases under UK GDPR, depending on the activity: legitimate interests (to respond to enquiries and operate our public website), consent (where you choose to submit a form or where cookies require consent), and legal obligation (where we must keep certain records).

We do not use website enquiry data to make automated decisions that produce legal or similarly significant effects.

Who we share information with

Form processing: enquiry submissions are sent securely to our forms provider (CH Digital) so that messages reach the appropriate Electus Healthcare team. CH Digital processes data on our behalf as a data processor.

Analytics providers: if enabled, Google Analytics may process usage data under its own terms. We configure analytics to be optional and non-essential.

Embedded content: some pages include third-party content such as Google Maps (on home location pages) or SeeMeHired (on our careers page). Those providers may set their own cookies or collect information when you interact with their content. Please refer to their privacy policies for details.

We may also share information where required by law, to protect our rights, or with professional advisers bound by confidentiality obligations.

We do not sell your personal information.

International transfers

Some of our service providers may process data outside the United Kingdom. Where this occurs, we take steps to ensure appropriate safeguards are in place, such as UK adequacy regulations, standard contractual clauses, or equivalent protections.

How long we keep information

We keep enquiry information only for as long as needed to respond, follow up, and maintain a reasonable record of our communications. Retention periods vary depending on the nature of the enquiry and our operational requirements.

Technical and analytics data is retained according to the settings of our hosting, security and analytics providers.

Your rights

Under UK data protection law, you may have the right to request access to your personal information, correction of inaccurate data, erasure in certain circumstances, restriction of processing, objection to processing based on legitimate interests, and data portability where applicable.

Where processing is based on consent, you may withdraw consent at any time. This will not affect processing that took place before withdrawal.

To exercise your rights, contact info@electushc.com. We may need to verify your identity before responding.

Security

We use appropriate technical and organisational measures to protect personal information, including secure transmission for form submissions and spam-protection controls. No method of transmission or storage is completely secure, but we work to reduce risk and review our arrangements regularly.

Links to other websites

Our website links to external sites such as social media platforms, regulatory bodies, and job application services. We are not responsible for the privacy practices of those websites and encourage you to read their policies before providing personal information.

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. Significant changes will be reflected on this page.

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve your concern.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection: ico.org.uk.